Last updated: 18 Sep, 2025

Data protection

ClubAllinclusive is committed to keeping your data safe and secure and handling it appropriately within the guidelines of the General Data Protection Regulation ("GDPR"). This Privacy Policy ("Policy") explains how we may collect personal data about you, and how you can exercise your privacy rights. It also outlines the security measures we take in order to protect your privacy and gives assurances on things that we will not do.

If you have any questions or concerns about our use of your personal data, then please contact us using the contact details provided at the bottom of this Policy.

What does ClubAllinclusive do?

ClubAllinclusive is a luxury hotel-booking website, own and operated by Nordic Travel Services AS headquartered in the Science Park Kongsvinger, Norway. Our service enables travel lovers to book global luxurious hotels from the comfort of your computer.

For more information about ClubAllinclusive, visit the link http://www.cluballinclusive.com.

What personal data does ClubAllinclusive collect and why?

The personal data that we may collect about you broadly falls into the following categories:

Personal data that you provide voluntarily

Certain parts of our website may ask you to provide personal data voluntarily: for example, we may ask you to provide your contact details in order to register an account with us, to subscribe to marketing communications from us, and/or to submit enquiries to us or to set up membership with us. We may ask you to provide your credit card information to facilitate a hotel booking and setup automatic induction to ClubAllinclusive annual membership. In limited circumstances, we may also collect your health data, which are considered special categories of data under GDPR. For example, you may provide us with details of a disability so that we can arrange for appropriate access within your booking location. The personal data that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.

Personal data that we collect automatically

When you visit our website, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal data under applicable data protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, geographic location (e.g. country or city-level location) and other technical information, for example, data we collect for fraud prevention. We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our website to our visitors.

Cookies

We may use cookies for a number of reasons, including improving your experience on our website or app, improving our services generally and to display ads and offers on our channels that are more relevant to you. Cookies are small pieces of information that are stored on your device by your browser. These allow us to store your account information and provide features to make browsing and booking easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this, please look at the help menu on your browser. You can access our cookie policy via the link http://www.cluballinclusive.com/cookie-settings.

Information that we obtain from third party sources

From time to time, we may receive personal data about you from third party sources (including Facebook, Google etc.), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

The types of information we collect from third parties include profiling, address and interests data and we use the information we receive from these third parties to personalise our services, maintain and improve the accuracy of the records we hold about you.

Use of your personal data

We will use personal data for a number of purposes, including:

• servicing your account and bookings.
• completing travel bookings (this includes sharing your booking information with other parties to fulfil your booking).
• advising you of any changes to or problems with a hotel booking.
• to help us administer accounts, services and products which we offer.
• to help detect fraud.
• to send you marketing communications.
• to advise you of information about our services and products or offers from our hotel suppliers.
• to inform you if you have won any competition or prize giveaway.

The Internet

If you communicate with us via the internet then we may occasionally use email to contact you about our services and products. When you first provide personal information to our website or app, we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences using the contact details provided at the bottom of this Policy.

Your data protection rights

You have the following data protection rights:

• If you wish to access, correct or update of your personal data, you can do so at any time by visiting the profile section of your account or writing to us using the contact details provided at the bottom of this Policy under 'contact us' .
• If you wish to delete your personal data, write to us using the contact details provided at the bottom of this Policy under 'contact us' mentioning the reason to do so.
• In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided at the bottom of this page.
• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.
• Similarly, if we have collected and process your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.
• We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Disclosure of personal data

We may disclose your personal information to the following categories of recipients:

• to third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our website or processing payments - our payments processor is Stripe), or who otherwise process personal information for purposes that are described in this Policy or notified to you when we collect your personal data.
• to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
• to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Policy;
• to any other person with your consent to the disclosure.

Legal basis for processing personal data

Our legal basis for collecting and using the personal data described above will depend on, the personal data concerned and the specific context in which we collect it.

However, we will normally collect personal data from you only (i) where we need the personal data to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of another person.

If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as of the possible consequences if you do not provide your personal data).

If we collect and use your personal data in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.

Protection of your personal data

We maintain appropriate technical and organisational measures in order to protect personal data. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data and includes following certain procedures in order to ensure compliance with the GDPR: the use of encryption, password compliance, firewall and penetration testing, breach handling, employee training and security, and much more.

International data transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.

Specifically, our website servers are rented from Go Daddy a service provider and is located in Europe and our development office is located in India. This means that when we collect your personal data we may process it in any of these countries.

However, we have taken appropriate measures ensuring that your personal information will remain protected in accordance with this Policy.

Data retention

We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested, administer your ClubAllinclusive membership, or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Contact us

If you would like any more information, or if you’d like to contact us about this Policy then please write to:

Nordic Travel Services AS
Science Park Kongsvinger,
2201 Kongsvinger,
Norway

We may amend this Policy from time to time, in which case the amended version will be published on our website. This Policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations. You can see when this Policy was last updated by checking the “last updated” date.

Third-party sites

This website and our app may contain links to other websites or medium. Such links are provided solely for your convenience. Nordic Travel Services AS is not responsible for the security practices of such websites.

Currencies we use to display hotels room rates:

• DKK Danish krone
• € Euro
• £ Pound sterling
• NOK Norwegian krone
• SEK Swedish krona
• US$ US dollar

Membership terms and conditions

ClubAllinclusive membership terms and conditions set out below also incorporate ClubAllinclusive privacy policy.

Agreeing to the booking terms and conditions also means you agree to these membership terms and conditions.

Definitions

‘Booking’, ‘Booked’: a confirmed booking (via any of ClubAllinclusive booking channels) that has stay dates for a point in time in the future.

‘Stay’, ‘Stayed’: a booking whereby the stay has concluded. The status is now set to 'stay' due to the dates being past and the booking having been honoured.

Membership sign-up (Join the Club)

Membership is granted to all customers who “Join the Club” via the popup activated via links provided under differrent section of the website.

Member options

There are currently two membership options available and they are "Free" and "Gold". All customers who join the club through any of the ClubAllinclusive channels are awarded "Free" membership by default unless they upgrade their membership to Gold plan.

ClubAllinclusive reserves the right to discontinue or modify the membership options and/or these terms and conditions at any time.

Member benefits

Benefits offered as being part of the membership like savings on hotel room rates can only be utilized with ClubAllinclusive eligible hotel bookings. Also benefits on offers like Travel Insurances, Hotel Extras and Travel Extras (e.g. 20 per cent off on airport transfers) and more.

All member benefits on offers are subject to the terms and conditions from the offer provider – individual details are available on the Extras section of your account.

Exclusive offers

All ClubAllinclusive members are eligible for exclusive offers upon joining the club.

All offers are subject to availability.

Offer guidelines apply – individual details are available on the offer.

Purchased membership (Gold plan)

• The purchase of membership is per annum, a minimum of 12 months.
• All membership purchases exist on a rolling contract until the point of cancellation by the purchaser.
• Monthly memberships will be debited from your debit/credit card (or other payment details provider) on the same day each month.
• Annual memberships will be debited from your debit/credit card (or other payment details provider) on the same day each year.
• Payment details will be held against the membership until the point of membership cancellation.
• Notice of renewal of membership will be sent to the purchaser at least seven days before renewal. It will be sent to the purchaser's contact details provided specifically to the email used during sign up.
• Membership purchase prices can changed directly or by promotions at any point, at the discretion of ClubAllinclusive.
• You can request to cancel your membership at any point after the initial 12 months membership has been completed by contacting us or through the cancellation provided under Plan section of your account.

Members' data collection and use

Our data privacy policy outlines all data collection and data uses.

Specifically within the membership program we use your data to communicate with you for the following purposes:

• Service your booking
• Service your membership
• To send marketing communications, including research (only when permission from the member is obtained)

You have the right to unsubscribe from marketing communications at any point by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.

Our company details

Nordic Travel Services AS is the company behind ClubAllinclusive.

This website is owned and operated by Nordic Travel Services AS

Registered address

Nordic Travel Services AS
Science Park Kongsvinger,
2201 Kongsvinger,
Norway